Welcome to the Five Points Service Desk
A ticket system designed to streamline customer support
Our support services are designed to provide customers with timely responses to questions, in addition to quality solutions for difficulties encountered while using the system. Our goal is to minimize down time by providing helpful guidance, technical assistance, and quick resolution to system issues.
The Five Points Team is composed of staff experienced in addressing common customer reported incidents and has significant familiarity with the system.
Our support system provides:
A simple tool/form to access and alert our support team of issues and/or questions
Quick and helpful responses to customers
Ongoing communication with the customer throughout the support process
Email notification each time your ticket is updated
Continued collaboration to ensure that customers receive the needed assistance for a positive overall experience